Delivery, Installation & FAQ’s
Delivery, Installation & FAQ’s
The Wood and Installation
Wood is a natural product and all trees are different with different properties. These properties can include colour differences, warping, twisting, shakes, splits, knots, knot holes and varying surface finishes and are part of the natural properties of this type of material. These properties are normal for externally used timber, and cannot be guaranteed against. Sometimes deep and wide shakes and cracks can appear unsightly but we have calculated for these in our designs. Minor adjustments may have to be undertaken on site due to the nature of timber. The Most Important: It is most likely that the product you are purchasing from us will be made from timber which is commonly used in temperate and arctic conditions. Timber is a beautiful material to purchase and to build with however, even once it is chopped up in logs and no longer treelike it is still very much living and controlled by the uncontrollable. The uncontrollable being one of the most talked about topics in the UK – the weather! Come rain or shine, treated or untreated, hot or cold, timber will react in weird and wonderful ways.Timber will: • Crack• Warp• Twist• Split• Shrink and contract• Swell and expand We understand how important your purchase will be to you and the excitement of the many wonderful ways you will use and decorate your product however below is some general advice and guidance: • If your product is untreated, please treat INTERNALLY AS WELL AS EXTERNALLY as soon as reasonably possible to maintain the longevity. If your product is treated you can apply a water repellent to reduce the amount of splitting caused by the weather.• Sap is formed naturally by trees and in some cases, you can see it coming out of the wood. It is a natural product and can be removed using soapy water however your local DIY shop will likely stock specialist products. Log Cabins You will likely have to (regardless of who installs the product and what log cabin you purchase): • Perform maintenance such as repack window and doors, adjusting storm braces and tapping down logs• Manipulate the timber if warped or twisted (wetting and weighting works a treat!)• Regularly ventilate log cabins• We recommend that if you intend to fix items to the walls that they do not attach over several wall logs. This can restrict the natural expansion and contraction of the product and create gaps.• Regularly clear the roof of any debris to avoid water pooling on the roof• Some customers like to modify their product by covering the floor however we would recommend that you check with your chosen floor covering supplier that it is suitable to fit over the top of spruce floorboards. This could potentially lead to rotting floor boards.• A square, level and plumb base. No run offs, no unevenness, nice and sturdy and capable of supporting the weight of the product.• Cabins with hot tubs inside must be well ventilated with a fan large enough to take humidity away
Other Products (we sell lots of other products however have narrowed down to the key points) Some customers like to modify their product by covering the floor however we would recommend that you check with your chosen floor covering supplier that it is suitable to fit over the top of spruce floorboards. This could potentially lead to rotting floor boards.• A square, level and plumb base. No run offs, no unevenness, nice and sturdy and capable of supporting the weight of the product.• Ensure that any brackets are fitted at the correct height for the roof to sit properly.
